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California Regulators Cite Kaiser Permanente For Mental Health Lapses

No specific locations are mentioned, but Kaiser has offices on Parkway Drive in La Mesa.

By Kenny Goldberg, KPBS.org

SAN DIEGO — State regulators say Kaiser Permanente has mismanaged its mental health services. The reprimand comes after years of complaints from Kaiser therapists.

In its report, the California Department of Managed Health Care found a number of deficiencies.

For example, the agency says Kaiser gave false information to patients, saying individual counseling sessions wouldn't be covered. Kaiser also made patients wait too long between appointments.

Kaiser admits it's had some problems, and says it's making a number of improvements. For instance, Kaiser just added six more therapists to one of its facilities in Santa Rosa.

Jim Clifford, a Kaiser therapist in Otay Mesa, said it's about time management faced the music.

"We're glad that we've finally been able to break through the denial on the part of senior leadership, and focus attention on this very serious problem," Clifford said. "We're very concerned about our patients. Some of them struggle with bipolar disorder, severe depression, and anxiety."

State regulators say depending on their follow-up investigation, they may fine Kaiser and order specific changes.

Komfort March 20, 2013 at 09:39 pm
Obamacare will make them more efficient with its "top heavy" approach.
In the meantime, let's hope Kaiser did not allow some nut to have ownership of a semi-auto!
Things I Learned March 20, 2013 at 10:08 pm
Did somebody say Kaiser?
"Democratic support for President Obama's healthcare law has dropped 15 points since November, contributing to a rise in negative attitudes toward the reform, according to a new poll. Opponents of the Affordable Care Act currently outnumber supporters (42 percent to 36), according to the Kaiser Family Foundation's latest tracking survey. Public opinion has switched back and forth since the law passed in 2010, and in November, support for the law was 4 percent higher than opposition (43 percent to 39). Kaiser attributed the marked slide in support among Democrats to a "post-presidential election fade." In November, 72 percent of that group expressed support for the law, compared with 57 percent who feel favorably toward it now. Unaffiliated voters saw a similar but less dramatic decline in support, with 32 percent approving of the healthcare law compared with 37 percent in November." http://thehill.com/blogs/healthwatch/health-reform-implementation/285081-poll-finds-15-point-drop-in-dem-support-for-health-law
PwmCwzy March 23, 2013 at 11:15 am
Leave it to Komfort and TIL to blame any negative news (on any topic) to President Obama. You really need to learn to move on with your lives, but I’ll bet you cannot.
Things I Learned March 23, 2013 at 11:32 am
You're so right BridgetPwmMary it is so hard to move on please bring me closure by citing the exact part of the 2008 Heller case that "found" the expired 1994 Fake Assault Weapons Act was constitutional http://carlsbad.patch.com/articles/poll-should-assault-weapons-be-banned-as-defined-by-senate-bill#comment_6706065 even though the case wasn't about the 1994 Fake Assault Weapons Act that was already expired by then if you're at Denny's it can wait I guess but I hear they have good wifi so maybe you can fit it in between specials thank you in advance I know you will get right on it so we can get back to explaining why Barack Obama sux
"Cohen appeared on an AHIP panel with Henry Chao, a CMS official who’s overseeing the technology for the exchange launch.... Chao said the main objective is to get the exchanges up and running and signing up the uninsured. “The time for debating about the size of text on the screen or the color or is it a world-class user experience, that’s what we used to talk about two years ago,” he said. “Let’s just make sure it’s not a third-world experience.” http://www.commonwealthfund.org/Newsletters/Washington-Health-Policy-in-Review/2013/Mar/March-18-2013/HHS-Working-on-Contingency-Plans.aspx oh yeah that's why he sux well anyway I'd still love for you to cite the holding of Heller that upholds the expired law that wasn't even part of the case good luck!

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Komfort June 11, 2013 at 01:13 pm
I HOPE TO GOD IT IS NOT NEAR A SCHOOL!!!!!
Batman June 15, 2013 at 11:48 am
Do they sharpen Buck Strider ATS-34 assault knives?
Things I Learned June 15, 2013 at 12:21 pm
In Soviet Obamerica Buck Strider ATS-34 assault knife sharpen YOU!
F. Dunn June 7, 2013 at 06:47 am
Aren't you one of the guys who thinks Obama is secretly a Muslim?
Komfort June 7, 2013 at 10:13 pm
Secretly?
monika mirddha June 8, 2013 at 11:08 am
It was the first of its kind to supply full daily news broadcasts. The company's 24-hour coverageRead More became an immediate success and helped to launch their company from a mainly US-based platform to a world-wide sensation. It was also the first company in the US to firmly provide news coverage.Being one of the most popular sources for news in all of US history. has now gone online, and is one of the top news sites on the internet, available to subscribers world wide instantly <a href="http://ontopofthenews.net/">through a web browser</a>. While most of these organizations still report quality news, the internet has spawned a number of sites that comment more than report current news. Other sites have emerged to consolidate the top news. People should do some research before <a href="http://ontopofthenews.net/">relying too much on a single service. </a>
Steven Bartholow (Editor) June 3, 2013 at 08:59 am
I attached a PDF with all the GUHSD graduation information to this article:Read More http://lamesa.patch.com/groups/schools/p/la-mesa-2013-high-school-graduation-guide Click the pdf thumbnail in the images at that link and then right click "download pdf" and choose save as. That will get you all the info you need.
Ken Stone (Editor) May 30, 2013 at 09:40 pm
Not a bad turnaround in one year—from last to first. We'll have a photographer at USD onRead More Friday night. But feel free to upload your own shots of the Hillers!
Shari Rodriguez June 1, 2013 at 08:01 pm
Thanks for covering, Ken. It was a great night and an awesome win for the Foothillers!
Linda McCreight May 30, 2013 at 07:55 am
I heard that the landlord is using that property as a loss and does not care about renters. LooksRead More to me like it could be true. I also heard that a group from Mt Helix is trying to clean up Casa De Oro. Does anyone know for sure?